The following instructions will prepare you for a remote support session.
- In Safari, navigate to http://help.menortech.com/
- In the Join with a code box, type the code that was sent to you for your session, then click the right-pointing arrow.
- You are prompted with two choices. Click the top Download App button.
- The page indicates that it is downloading and the application downloads.
- Near the top of Safari, click the downloads icon.
- Double-click the file: Menor Technical Services ScreenConnect Client to launch it.
- You are prompted to confirm. Click Open.
If you are prompted that the file is from an "Unidentified developer," use the following instructions:- Click the Downloads folder next to your Trash icon. A menu expands.
- Click Open in Finder. The finder window opens.
- On your keyboard, hold the Control key down while clicking the Menor Technical Services ScreenConnect Client app. A shortcut menu opens.
- Click Open.
- Click Open.
- You are connected to the support session.